Take your career to the next level with a coach who’s been there and will be by your side.
Kelly Moertle at KCM Coaching knows what motivates those she works with to become the next best version of themselves because she’s been there, too.
Having spent 30 years, with the bulk of her career in software sales and customer success, Kelly has successfully sold complex enterprise deals and managed a global team responsible for increasing customer retention, growth, and loyalty. She’s worked for the largest technology companies in the world, including SAP, Salesforce, IBM/Cognos and sold into accounts such as USPS, Capital One, Fannie Mae, and Freddie Mac. Kelly closed the largest deal in the history of one of her employers at the time, immediately increasing their stock value by 10+%.
In 2019, Kelly decided that, given her background and passion for supporting the growth of others, it was time to explore her next best path as an executive coach for leaders and customer-facing teams in the cloud technology space. She now works with executives, sales teams, and customer success teams to remove roadblocks, work through limiting beliefs, and uncover untapped potential that leads to building power performers, closing more deals and turning customers into raving fans who buy more.
Experiencing this kind of growth often requires overcoming obstacles and challenges, so Kelly equips you with the tools necessary to have hard conversations and successfully navigate difficult situations. She helps you learn how to manage through emotionally charged situations and turn conflict into connection.
Building relationships and positive team culture is an important part of Kelly’s work. She believes in taking a consultative approach with clients by co-creating the right solution for their specific needs and leveraging a proven leadership development framework.
Individual, team, and company growth is Kelly’s passion and she’ll be there to support and encourage you every step of the way. She views her work with individuals and teams motivated to grow and achieve what they want in life as a privilege.
“Kelly gets to know who you are as a person and then figures out how to leverage and enhance what you are good at to drive business results. She helps people understand their strengths and then helps people maximize them.”
Career Highlights
Global Vice President, SAP SuccessFactors Digital Customer Engagement and Internal Coach
Built a global team from the ground up across 13 different countries
Developed employees, programs, and processes to support over 3,000 cloud customers leveraging a digital and one-to-many model
Increased retention rate, NPS score, customer referenceability, and customer growth
Vice President, SAP SuccessFactors Customer Engagement
Managed a team supporting large enterprise accounts leveraging a high-touch engagement model
Served as a trusted advisor to the customer
Increased retention rate, NPS score, customer referenceability, and growth
Software-as-a-Service, Platform-as-a-Service, and On-Premise Application expertise
Engaged with C-suite executives and leaders across all functional areas
Experience in Fortune 500, medium and small businesses in the Technology, Manufacturing, Financial Services, Defense Contracting, and Professional Services Industries
Accreditations & Professional Qualifications
Internal Sales and Career Coach, SAP
Certified Professional Coach, Institute for Professional Excellence in Coaching (iPEC)
ICF credential holder (ACC)
Certified Corporate Leadership Coach (CCLC)
Certified Emotional Intelligence (EQ-i 2.0/EQ 360)
Energy Leadership Index Master Practitioner (ELI-MP)
Member, International Coaching Federation (ICF)
